Refund Policy

Your satisfaction is our priority - understand our refund terms

Last updated: January 15, 2025

Our Commitment to Customer Satisfaction

At Fire Fox Technologies, we stand behind the quality of our work and are committed to your complete satisfaction. This refund policy outlines the terms and conditions under which refunds may be provided for our television repair services.

Service Satisfaction Guarantee

We guarantee that all repair work will be performed to industry standards using quality parts and professional techniques. If you are not satisfied with our service, we will work with you to resolve any concerns.

Quality Promise: We're not satisfied until you're completely satisfied with your TV repair.

Refund Eligibility

Full Refunds Available For:

  • Service Cancellation Before Work Begins: If you cancel before we start any repair work
  • Unrepairable Devices: If we determine your TV cannot be repaired
  • Major Service Failure: If we fail to repair the original problem and cannot resolve it
  • Parts Unavailability: If required parts become permanently unavailable
  • Safety Concerns: If repair poses safety risks we cannot mitigate

Partial Refunds May Apply For:

  • Work completed before cancellation request
  • Non-returnable parts already ordered for your specific repair
  • Emergency service fees (if service was provided)
  • Diagnostic work when repair proceeds partially

Refund Process and Timeline

How to Request a Refund

  1. Contact us within 7 days of service completion
  2. Provide your service receipt and explain your concerns
  3. Allow us to attempt resolution before processing refund
  4. Return any replaced parts if requested

Refund Timeline

  • Cash payments: Same day refund available
  • Credit/Debit cards: 3-5 business days
  • Checks: 7-10 business days (after check clears)
  • Financed payments: Processed according to financing agreement

Warranty vs. Refund

90-Day Warranty Coverage

Before considering a refund, remember that all repairs come with our comprehensive 90-day warranty:

  • Free repair if the same problem returns
  • No charge for warranty service calls
  • Full parts and labor coverage
  • Priority scheduling for warranty issues

When Warranty Applies vs. Refund

Situation Warranty Service Refund Consideration
Same problem returns ✅ Free warranty repair ❌ Not eligible
Different problem occurs ❌ Not covered ❌ Not eligible
Repair doesn't work from start ✅ Free warranty repair ✅ Possible after warranty attempt
Customer damage after repair ❌ Not covered ❌ Not eligible

Non-Refundable Items and Services

The following are generally non-refundable:

  • Diagnostic fees (waived when repair is completed)
  • Emergency service fees (if emergency service was provided)
  • Custom-ordered parts (unless we cannot complete the repair)
  • Labor for completed work that meets quality standards
  • Travel/pickup fees (if service was provided)
  • Work performed at customer request against our recommendation

Special Circumstances

Emergency Service Refunds

  • Emergency fees are non-refundable if emergency service was provided
  • If we cannot provide emergency service as promised, fees may be refunded
  • Standard repair charges follow normal refund policy

Parts Replacement Refunds

  • OEM parts ordered specifically for your repair are generally non-refundable
  • Standard inventory parts may be refunded if unused
  • Defective parts are covered under manufacturer warranty
  • We'll work with part suppliers for defective component refunds

Customer Responsibilities

To be eligible for refunds, customers must:

  • Provide accurate information about the TV problem
  • Allow reasonable repair attempts before requesting refund
  • Return the TV in same condition as received (if applicable)
  • Not attempt repairs elsewhere during our service period
  • Provide original receipt and service documentation

Dispute Resolution

Our Resolution Process

  1. Direct Communication: Speak with our service manager
  2. Service Review: Technical review of work performed
  3. Remedy Options: Repair, replacement, or refund consideration
  4. Final Resolution: Mutually acceptable solution

If You're Still Not Satisfied

  • Contact the Wyoming Better Business Bureau
  • File a complaint with Wyoming Consumer Protection
  • Seek mediation through local consumer services
  • Pursue legal remedies as appropriate

Refund Methods

Refunds will be processed using the same method as the original payment:

Payment Method Refund Method Processing Time
Cash Cash refund Immediate
Credit Card Credit to original card 3-5 business days
Debit Card Credit to original card 3-5 business days
Check Company check 7-10 business days
Financing Credit to finance account Per financing agreement

Contact Us for Refunds

If you believe you're entitled to a refund, please contact us immediately:

Refund Requests:

Phone: (307) 789-5173

Email: estellecopeland@fftvrepairco.com

In Person: 91 Allegiance Cir Ste H, Cheyenne, WY 82001

Business Hours: Monday-Friday 8AM-6PM, Saturday 9AM-4PM

Important Notes

Time Limits: Refund requests must be made within 7 days of service completion. Requests made after this period may not be honored.

Documentation Required: Please have your service receipt, TV model information, and detailed description of concerns ready when contacting us.

Our Goal: We prefer to resolve issues through repair or service adjustment rather than refunds. Let us try to make things right first!

Policy Updates

This refund policy may be updated periodically. Changes will be:

  • Posted on our website with updated date
  • Applied to services performed after the update date
  • Communicated to customers for material changes
  • Available for review before service authorization

This policy is effective as of January 15, 2025, and supersedes all previous refund policies.