Our Repair Process
Step-by-step professional TV repair with transparent communication
How We Work With You
Our systematic approach ensures quality repairs and excellent customer service
Initial Contact
Contact us by phone, email, or our online form. Our friendly staff will gather basic information about your TV problem and schedule a convenient appointment.
- TV brand and model
- Problem description
- Preferred appointment time
- Contact information
Free Diagnostic
Our certified technician performs a comprehensive diagnostic evaluation using advanced testing equipment to identify the exact problem with your television.
- Visual inspection
- Electronic testing
- Component analysis
- Problem identification
Repair Estimate
We provide a detailed written estimate including parts, labor, and timeline. No work begins until you approve the estimate and pricing.
- Parts needed and costs
- Labor requirements
- Total repair cost
- Completion timeline
Parts Ordering
Upon approval, we order genuine OEM or high-quality replacement parts. Most common parts are in stock for immediate repairs.
- OEM manufacturer parts
- High-grade alternatives
- Express shipping available
- Quality guaranteed components
Professional Repair
Our skilled technicians perform the repair using proper tools and techniques in our clean, organized workshop environment.
- Clean workshop environment
- Professional tools and equipment
- Industry best practices
- Quality control checks
Testing & Quality Control
Every repaired TV undergoes rigorous testing to ensure all functions work properly before we contact you for pickup or delivery.
- Power and startup tests
- Picture and audio quality
- All input/output functions
- Smart TV features
Pickup & Payment
We contact you when your TV is ready. Upon pickup, we demonstrate the repair, process payment, and provide your warranty documentation.
- Repair demonstration
- Warranty documentation
- Care instructions
- Payment processing
Follow-Up Support
We follow up within a week to ensure your satisfaction and remain available for any questions or concerns throughout your warranty period.
- One-week satisfaction check
- 90-day warranty support
- Technical assistance
- Future service discounts
Ongoing Relationship
We build lasting relationships with our customers, providing maintenance tips, future service reminders, and preferential scheduling for returning customers.
- Maintenance reminders
- Customer loyalty discounts
- Priority scheduling
- Technical support
Our Quality Promise
At Fire Fox Technologies, we stand behind our work with these guarantees:
- 90-Day Warranty - Complete coverage on all parts and labor
- Free Re-diagnosis - If the same problem returns within warranty
- Transparent Pricing - No hidden fees or surprise charges
- Quality Parts - OEM or premium replacement components only
- Certified Technicians - Factory-trained and experienced professionals
- Customer Satisfaction - We're not happy until you're completely satisfied
Typical Timeline
Most repairs follow this general schedule
Day 1
Initial contact & scheduling
Day 1-2
Free diagnostic & estimate
Day 2-3
Parts ordering (if needed)
Day 3-4
Professional repair work
Day 4-5
Testing & quality control
Day 5
Ready for pickup!
Note: Timeline may vary based on parts availability and repair complexity. We keep you informed throughout the process and provide updates on any delays.
Ready to Start Your Repair?
Contact us today to begin the repair process for your television