Privacy Policy

Introduction

Fire Fox Technologies ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our television repair services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: TV brand, model, problem description, repair history
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Emails, phone calls, messages, and service notes

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages viewed and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and fulfilling repair service requests
• Scheduling appointments and service calls
• Providing customer support and communication
• Processing payments and managing billing

Business Operations

• Maintaining customer records and service history
• Improving our services and website functionality
• Analyzing usage patterns and customer preferences
• Complying with legal and regulatory requirements

Marketing and Communication

• Sending service updates and appointment reminders
• Providing maintenance tips and service recommendations
• Sending promotional offers and newsletters (with your consent)
• Conducting customer satisfaction surveys

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email delivery services
• Analytics and reporting

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Government agency requests
• Protection of our legal rights
• Prevention of fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems and software are regularly updated
• Staff Training: Employees receive privacy and security training
• Secure Facilities: Physical security measures protect our facilities and equipment

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact preferences

Data Portability and Deletion

• Request a copy of your personal information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications

Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking the unsubscribe link in emails
• Contacting us directly at (307) 789-5173
• Emailing estellecopeland@fftvrepairco.com

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Maintain warranty and service records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, customer information is retained for 7 years after the last service interaction, unless a longer retention period is required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify customers of significant changes via email or website notice
• Provide a reasonable notice period for material changes

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

State-Specific Rights

Residents of certain states may have additional privacy rights:

California Residents

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information we collect and how it's used
• Delete personal information we have about you
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

European Residents

Under the General Data Protection Regulation (GDPR), you have additional rights including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with supervisory authorities