Frequently Asked Questions

Repair costs vary depending on the issue and TV model. Our pricing starts at $59 for software issues and goes up to $149+ for screen repairs. We always provide a free diagnostic evaluation and detailed written estimate before any work begins. Common repairs include:

• Software issues: Starting at $59
• HDMI port repair: Starting at $69
• Audio system repair: Starting at $79
• Power supply repair: Starting at $89
• Backlight repair: Starting at $119
• Screen replacement: Starting at $149

All repairs include a 90-day warranty on parts and labor.

Most TV repairs are completed within 24-48 hours from the time we receive your approval on the estimate. The timeline depends on:

• Parts availability: Common parts are in stock; special orders may take 1-2 additional days
• Repair complexity: Simple software fixes can be done same-day; circuit board repairs may take longer
• Workload: Busy periods may extend timeline slightly
• Emergency service: Available for urgent repairs with same-day completion

We keep you informed throughout the process and provide updates if any delays occur.

Yes, we service all major television brands and many lesser-known manufacturers. Our technicians are certified and experienced with:

If you don't see your brand listed, contact us anyway - we likely service it. Our team has experience with virtually every TV manufacturer and can source parts for most models.

All our repairs come with a comprehensive 90-day warranty covering both parts and labor. This warranty includes:

• Parts warranty: 90 days on all replacement components
• Labor warranty: 90 days on all repair work performed
• Free re-diagnosis: If the same problem returns within warranty
• No additional charges: Warranty repairs are completely free
• Transferable: Warranty stays with the TV if ownership changes

Our warranty is one of the best in the industry and demonstrates our confidence in our repair quality.

This depends on several factors, and we're happy to provide honest advice. Generally, repair is worthwhile when:

• Repair cost is less than 50% of a comparable new TV
• The TV is high-quality (premium brands like Samsung, LG, Sony)
• Screen size is large (55+ inches where replacement costs are high)
• Issue is minor (software, audio, HDMI port problems)
• TV has sentimental value or specific features you need

We provide honest assessments and will tell you if replacement makes more sense than repair. Our free diagnostic includes this evaluation.

Yes, we offer convenient pickup and delivery service throughout Wyoming for a small additional fee:

• Cheyenne area: $25 pickup and delivery
• Laramie area: $35 pickup and delivery
• Casper area: $45 pickup and delivery
• Other Wyoming locations: Contact us for pricing

We carefully pack and transport your TV in our specialized service vehicles. For safety reasons, we require someone 18+ to be present for both pickup and delivery. You can also bring your TV to our shop to save on these fees.

Before scheduling a repair, try these simple troubleshooting steps:

• Power cycle: Unplug TV for 30 seconds, then plug back in
• Check connections: Ensure all cables are securely connected
• Try different inputs: Test multiple HDMI ports and input sources
• Check remote batteries: Replace batteries if remote isn't working
• Software reset: Look for factory reset option in TV menu
• Check power outlet: Try plugging TV into a different outlet

If these steps don't resolve the issue, contact us for professional diagnosis. Sometimes simple steps can save you time and money!

We accept multiple payment methods for your convenience:

• Cash: Always accepted
• Credit cards: Visa, MasterCard, American Express, Discover
• Debit cards: All major debit cards accepted
• Checks: Personal and business checks (with ID)
• Digital payments: Apple Pay, Google Pay
• Financing: Available for repairs over $200 (subject to approval)

Payment is due when you pick up your repaired TV. For emergency services, we can arrange payment over the phone if needed.

Absolutely! Smart TV software issues are one of our specialties. We can help with:

• App crashes and freezing: Netflix, YouTube, Hulu, etc.
• Slow performance: System optimization and cleanup
• WiFi connectivity issues: Network setup and troubleshooting
• Firmware updates: Safe installation of latest updates
• Factory resets: Complete system restoration
• Account setup: Help connecting streaming services
• Interface problems: Menu navigation and display issues

Our technicians stay current with all major Smart TV platforms including Android TV, Roku TV, WebOS, Tizen, and Fire TV.

While we successfully repair 95% of the TVs we service, sometimes a repair isn't feasible or cost-effective. In these cases:

• Honest assessment: We'll explain exactly why repair isn't recommended
• No diagnostic fee: If we can't fix it, you don't pay for diagnosis
• Replacement advice: We'll help you find a suitable replacement
• Data recovery: We can help save settings and account information
• Disposal service: We can properly recycle your old TV
• Purchase assistance: Recommendations based on your needs and budget

We believe in honest service - if your TV can't be repaired, we'll tell you upfront and help you explore other options.